Frequently Asked Questions

We’ve put together answers to the most common questions about our jewellery, shipping, returns, and care.

Products & Designs

Is your jewellery waterproof, hypoallergenic, or tarnish-free?

Our collections feature high-quality materials, including:

  • S925 Sterling Silver – Hypoallergenic and safe for sensitive skin. Naturally water-resistant and long lasting but requires minimal care to increase its longevity 
  • Stainless Steel (with 18K Gold Plated) – Tarnish-resistant, waterproof, and hypoallergenic.
  • Titanium Steel (with 18K Gold Plated) – Durable, hypoallergenic, waterproof, and designed to maintain shine.
  • Gold Plated Jewellery – Long-lasting and skin-safe, though we recommend avoiding excessive water/chemical exposure to preserve plating.

Are your Handmade Statement Earrings waterproof?

Our handmade statement earrings are delicate, not waterproof, and should be handled with extra care.

Do you restock sold-out designs?

Each handmade earring design is limited to one piece only — once it’s gone, it’s gone! Our other jewellery collections are restocked based on demand.

Can I order custom designs?

At the moment, we don’t offer customisation — but our limited-edition, handmade statement earrings ensure you own something truly unique.

How do I care for my jewellery?

Avoid chemicals, perfumes & water. Store dry and clean with a soft cloth. Keep handmade earrings away from water to preserve their beauty.

Shipping & Returns

Do you offer free shipping?

Yes! We offer free UK shipping on all orders above £30. Standard shipping applies for smaller orders.

  • Standard free delivery all over UK: on orders above £30 (3-7 working days)
  • Royal Mail 48 Tracked: £3.55 (3-5 working days)
  • Royal Mail 24 Tracked: £4.45 (1-2 working days)

Do you ship internationally?

Currently, we ship within the UK. For international requests, please contact us directly.

 Can I return or exchange my order?

  • Earrings are non-returnable and non-exchangeable for hygiene reasons.

For all other items, please see our Returns & Refunds Policy

More questions

How to contact for further queries?

Reach out via our Contact Page or email us at kayluxe.k@gmail.com — we’d love to help!