Frequently Asked Questions
We’ve put together answers to the most common questions about our jewellery, shipping, returns, and care.
Is your jewellery waterproof, hypoallergenic, or tarnish-free?
Is your jewellery waterproof, hypoallergenic, or tarnish-free?
Our collections feature high-quality materials, including:
- S925 Sterling Silver – Hypoallergenic and safe for sensitive skin. Naturally water-resistant and long lasting but requires minimal care to increase its longevity
- Stainless Steel (with 18K Gold Plated) – Tarnish-resistant, waterproof, and hypoallergenic.
- Titanium Steel (with 18K Gold Plated) – Durable, hypoallergenic, waterproof, and designed to maintain shine.
- Gold Plated Jewellery – Long-lasting and skin-safe, though we recommend avoiding excessive water/chemical exposure to preserve plating.
Are your Handmade Statement Earrings waterproof?
Are your Handmade Statement Earrings waterproof?
Our handmade statement earrings are delicate, not waterproof, and should be handled with extra care.
Do you restock sold-out designs?
Do you restock sold-out designs?
Each handmade earring design is limited to one piece only — once it’s gone, it’s gone! Our other jewellery collections are restocked based on demand.
Can I order custom designs?
Can I order custom designs?
At the moment, we don’t offer customisation — but our limited-edition, handmade statement earrings ensure you own something truly unique.
How do I care for my jewellery?
How do I care for my jewellery?
Avoid chemicals, perfumes & water. Store dry and clean with a soft cloth. Keep handmade earrings away from water to preserve their beauty.
Do you offer free shipping?
Do you offer free shipping?
Yes! We offer free UK shipping on all orders above £30. Standard shipping applies for smaller orders.
- Standard free delivery all over UK: on orders above £30 (3-7 working days)
- Royal Mail 48 Tracked: £3.55 (3-5 working days)
- Royal Mail 24 Tracked: £4.45 (1-2 working days)
Do you ship internationally?
Do you ship internationally?
Currently, we ship within the UK. For international requests, please contact us directly.
Can I return or exchange my order?
Can I return or exchange my order?
- Earrings are non-returnable and non-exchangeable for hygiene reasons.
For all other items, please see our Returns & Refunds Policy
How to contact for further queries?
How to contact for further queries?
Reach out via our Contact Page or email us at kayluxe.k@gmail.com — we’d love to help!